Frequently Asked Questions
How long does it take to process my order?
All orders are processed within 1–3 business days after payment is confirmed. You will receive a shipping confirmation email once your order is on its way.
How long will delivery take?
Once your order has shipped, please allow 7–15 business days for delivery. Delivery times are estimates and may vary depending on your location and carrier availability.
How much does shipping cost?
We offer a flat shipping rate of $4.99 on all orders, regardless of order size or destination.
How do I track my order?
Once your order ships, you will receive an email with your tracking number. Use it to monitor your delivery status directly with the carrier. Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. To start a return, email us at support@mintyshelf.shop with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
How will I receive my refund?
Once we receive and inspect your return, we will issue a refund to your original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the refund.
Is it safe to enter my payment information on your site?
Yes, absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information. All transactions are processed securely, and we never store your full card details.
I received a damaged or wrong item. What should I do?
We're sorry to hear that! Please contact us at support@mintyshelf.shop within 7 days of delivery with your order number and a photo of the item. We will arrange a replacement or full refund at no cost to you.